Q1. Can I get a free embroidery design sample?
Yes! We offer free embroidery design samples for users to test the quality before purchasing. Just visit our "Free Designs" section.
Q2. What file formats do you provide?
We provide all major machine embroidery formats like EMB, DST, PES, JEF, EXP, XXX, HUS, VP3, and more. Choose your preferred format at checkout.
Q3. What if my download fails or file is missing?
Don’t worry! If the download fails or your file is missing, simply contact our support with your order ID and we'll resend the files immediately.
Q4. How long are designs available after purchase?
All purchased designs are available in your account for lifetime download. You can log in anytime and access them from your order history.
Q5. Can I use these designs for commercial use?
Yes, all designs are licensed for both personal and commercial use. However, redistribution or resale of files is strictly prohibited.
Q6. I don’t see the format I need, what should I do?
If a specific format is not available, contact us with your requirement. We can convert the design to your desired format and send it to you.